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Telecommunications Operator / Dispatcher
The Rehoboth Beach Police Department is accepting applications for the position of FULL-TIME TELECOMMUNICATIONS OPERATOR/DISPATCHER. Starting salary for the position will be $15.50 per hour with excellent benefits. As a busy 911 Center Telecommunicator you will dispatch police, fire and ambulance calls as well as answer telephones for the Police Department. Basic keyboarding and computer skills are necessary. Applicants must possess a high school diploma or equivalent, have a valid driver's license, and be able to pass a comprehensive criminal check and background investigation. This position requires working rotating shifts, weekends, and holidays. Information and applications can be obtained at the Rehoboth Beach Police Department, 229 Rehoboth Avenue, Rehoboth Beach, DE 19971, downloading and returning the completed application packet or by calling 302-227-2577.
- Must be available to work ROTATING 12 HOUR SHIFTS
- Must be available to work Days, Evenings, Midnights, Weekends
- Must be available to work all HOLIDAYS
- Must be available to work all Assigned Shifts during the Summer Season
Dispatch Job Description
- Receives all incoming 911 and information related calls for police, fire and EMS services.
- Gathers information in minimum amount of time, informs responders and dispatches field officers and other emergency personnel accordingly.
- Provides pre-arrival instructions for medical calls.
- Receives after hour calls for various other city departments and performs emergency call outs. (Water, Street Dept., Sewer Dept., Animal Control, Sign Shop).
- Receives and transmits computer teletypes, criminal histories, stolen vehicles, warrant information, etc.
- Maintains complete and accurate logs of all emergency and non-emergency related calls, recording information such as time of call, emergency personnel dispatched, response times and final dispositions.
- Monitors various radio frequencies. (police, fire, city).
- Verifies and maintains accurate information for City and other law enforcement agencies.
The ideal candidate will possess the most desirable combination of training, skills and experience, as demonstrated in past and current employment history. Desirable experience, knowledge and skills for this position include:
- Ability to read, write, spell, and speak in concise English
- Ability to follow oral and written instructions and deal tactfully with the public and others.
- Ability to learn and interpret maps.
- Ability to remain calm during emergencies and to obtain relevant information from callers who are in stressful situations.
- Proficiency in typing and/or keyboard skills.
- Ability to learn to accurately enter information into the computer systems while receiving information by telephone or radio.
- Ability and willingness to work any shift to which assigned and to work a regular shift that includes working weekends and holidays.
Candidates who meet minimum qualifications and pass a basic criminal record review will proceed through the various phases of the selection process:
Applicants who pass all phases of the screening as described above may be invited to the oral interviews. During the oral interviews, applicants will be asked to describe their relevant education and experience. They will also be given situational questions designed to measure the applicant’s ability to make decisions, determine priorities and handle stressful situations appropriately. In addition, oral communication and interpersonal skills will also be assessed.
If selected for potential employment from the interview process, you will be required to pass a thorough background investigation, psychological screening, medical examination, and final selection interview.
Applicant Background Self-Assessment
The following may be reasons for rejection during the process:
- Conviction of or involvement in a serious crime, as an adult or juvenile.
- Recent forced resignation, termination, or probation failure from any public safety dispatching position.
- Recent or current illegal use of drugs or narcotics. Past use is evaluated on an individual basis. Failure to disclose prior use is cause for immediate disqualification.
- Falsification of any required application form during this application process.
To apply, please download and complete the following items contained in the application packet:
- The Application
- The Release of Information Form
When completed, please return all documents to:
Rehoboth Beach Police Department
229 Rehoboth Avenue
Rehoboth Beach, Delaware 19971
If you have any questions, contact Tammy Ketterman, Communications Supervisor, Monday through Friday, between the hours of 8:00 a.m. and 4:00 p.m. at 302-227-2577 or by email at [email protected].