911 Dispatch

The Rehoboth Beach 911 Center operates 24 hours a day seven days a week. We are staffed with 8 full-time dispatchers and 1 Center Manager. We are responsible for answering all 911 and non-emergency calls for the City of Rehoboth Beach and surrounding area. The residents and visitors to Rehoboth Beach are provided quick access to emergency services.

Our mission is to act as a vital and critical link between our public safety agencies and the citizens they protect and serve. We strive to ensure the preservation of life, and property by treating all who use our services with professionalism, courtesy and compassion by relaying accurate information in a timely and efficient manner. Our Communications Center provides 911 emergency call taking, dispatching and centralized communication services to the Rehoboth Beach Police Department, Rehoboth Beach Fire Department to include Emergency Medical Services. 

The Rehoboth 9-1-1 Center is a Nationally Accredited Emergency Medical Dispatch Center. 

Accreditations

The Accreditation is certified by the National Academies of Emergency Dispatch. Accredited Centers share a common goal of improving public care and maximizing the efficiency of 911 systems. The National Academies of Emergency Dispatch, through its College of Fellows, has established a high standard of excellence for emergency dispatch, which trains dispatchers how to provide the callers with life saving instructions. The Center is equipped with the latest technology in order to maintain quality service. The main components include Enhanced 911, Emergency Medical Dispatch and Telecommunications Device for the Deaf (TDD).

The Rehoboth Beach 911 Center is dedicated to providing the highest quality 911 service and committed to ensuring the prompt dispatch of the emergency services in your time of need. If at any time you have concerns, you should immediately contact Center Manager, Tammy D. Ketterman at (302) 227-2577 for by email [email protected].

FAQ's

*click question to expand answer

If you are unsure whether or not you have an emergency, dial 9-1-1 and let the communications center decide what action to take.

  • When should I call 9-1-1?

    Answer: Call 9-1-1 in case of

    • Any life-threatening situation
    • In progress Criminal activity
    • Urgent medical help required
    • Road accidents
    • Serious personal injury
    • Fire
  • Do Not Call 9-1-1:

    • To ask information
    • Power outages – Call your local power company
    • For telephone directory inquires
    • Parking tickets
    • To see how traffic is
  • Why does 9-1-1 ask so many questions?

    They ask the questions in order to get you the proper help. Asking routine questions speeds up getting help where it is needed.

    • What if I call 9-1-1 by mistake?

      DO NOT HANG UP.  Stay on the line and let the dispatcher know it was a mistake and that everything is ok.

      • Do you allow tours of the 9-1-1 Center?

        Yes, you must coordinate with the Center Director.